Privacy Policy

Privacy Policy for Swift Cars IV

This Privacy Policy describes how Swift Cars IV ("we," "us," or "our") collects, uses, and protects your personal information when you request a private hire transport trip through our website. We are committed to ensuring your privacy is protected.

1. Information We Collect

When you make a request for a trip, we may collect the following personal information:

  • Contact Information: Your name, email address, and phone number.
  • Trip Details: Pickup location, destination, date, and time of your requested trip.
  • Payment Information: If you choose to pay by card or bank transfer, payment details are processed through SumUp. We do not directly store your full credit card or bank account details on our systems.

2. How We Collect Your Information

We collect information through the following methods:

  • Website Forms: Information you provide when filling out forms on our website to request a trip. Our website is built using IONOS.
  • Google Email System: When you communicate with us via email, your email address and the content of your messages are stored within our Google email system.
  • SumUp: For card payments or bank transfers, SumUp collects and processes your financial details securely.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Trip Booking and Provision: To process your trip requests, confirm bookings, communicate details about your journey, and provide the private hire transport service.
  • Customer Service: To respond to your inquiries, provide support, and manage any issues related to your trips.
  • Payment Processing: To facilitate secure payments for your trips through our payment processor, SumUp.
  • Internal Record Keeping: For administrative purposes, including managing our services and internal accounting.
  • Legal Obligations: To comply with any applicable legal or regulatory requirements.

4. Data Storage and Security

  • IONOS Website Builder: Your trip request data submitted through our website forms is managed and stored within the IONOS website builder platform. IONOS provides security measures to protect this data.
  • Google Email System: Our email communications are stored securely within the Google email system, which employs its own robust security protocols.
  • SumUp: All payment transactions are processed by SumUp, a third-party payment processor that adheres to industry-standard security measures for financial data. We do not store sensitive payment card details on our servers.

While we take appropriate technical and organizational measures to safeguard your personal data, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Disclosure of Your Information

We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may share your information with:

  • Drivers: To enable them to complete your requested trip, including your name, pickup location, destination, and contact information (phone number).
  • Service Providers: Third-party services like IONOS (for website hosting), Google (for email), and SumUp (for payment processing) are essential for our operations and may process your data on our behalf, under strict confidentiality agreements.
  • Legal Authorities: If required by law, we may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, property, or safety.

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Rectification: Request that we correct any inaccurate or incomplete personal information we hold about you.
  • Erasure: Request that we delete your personal information, under certain conditions.
  • Object: Object to the processing of your personal information, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
+44 7405922180 or e-mail us on: info@swiftcarsandover.co.uk

 

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